5777 com Privacy Policy

This privacy policy ("Policy") applies to all users of the 5777 com platform. When you use 5777 com's website, mobile app, or any other service, you agree to the terms of this policy. The purpose of this policy is to maintain full transparency in how your personal information is managed.

5777 com is an online gaming and betting platform that offers slot games, live casino, sports betting, and many other entertainment options for users in Bangladesh. Information collected while using the platform is used solely to improve the service and keep your experience secure.

For details about the general terms and conditions of our service, please read the Terms and Conditions, which contain full information on account use, bonus policy, and general conduct rules.

5777 com collects information from you in two main ways — information you provide directly, and information generated automatically while you use the platform.

2.1 Information You Provide Directly

Information you submit during account registration and use of services includes:

• Full name and date of birth
• Email address and mobile number
• bKash, Nagad, or Rocket account number (for transaction verification only)
• Identity verification documents (National ID card or passport)
• Support contact information and communication history

2.2 Automatically Collected Information

When you use 5777 com, certain information is automatically recorded by technical means:

• IP address and device type
• Browser and operating system information
• Login time, session duration, and activity logs
• Gameplay data — which games were played, how long, and bet amounts
• Deposit and withdrawal transaction records

2.3 Information from Third Parties

In some cases, limited information may be collected from trusted third parties for identity verification or fraud prevention purposes. This information is used only in the verification process.

5777 com uses your information only for lawful and specific purposes. Each purpose is clearly stated below:

3.1 Account Management and Identity Verification

Your information is used to keep your account active, verify logins, assist with password recovery, and confirm mobile wallet (bKash, Nagad, Rocket) ownership at the time of each deposit and withdrawal.

3.2 Service Delivery and Improvement

By analysing gameplay data and usage patterns, we improve the platform experience. This information helps identify technical issues, plan the addition of new games and features, and raise the quality of support services.

3.3 Security and Fraud Prevention

Activity logs are monitored to detect unusual logins, suspicious transactions, or system abuse through multiple accounts. This is done in the interest of all users.

3.4 Communication and Notifications

The email address and mobile number provided at registration are used to inform you about important account messages, transaction confirmations, VIP membership updates, and promotional offers.

3.5 Legal Compliance

Information may be provided as required to comply with applicable laws, court orders, or lawful requests from competent authorities.

5777 com retains your personal information only for as long as necessary. All information is stored while your account is active. Even after an account is closed, certain information may be retained for a specified period for legal, security, or dispute resolution purposes.

Transaction records and identity verification documents are kept for a particularly long period, as they may be required to comply with financial security and anti-money laundering (AML) policies.

5777 com does not sell your personal information to third parties for commercial purposes. However, limited information may be shared in specific situations necessary for operating the service:

5.1 Payment Processors

The minimum information required to process deposits and withdrawals via bKash, Nagad, and Rocket is shared with these mobile wallet platforms. Rocket is the mobile financial service of Dutch-Bangla Bank.

5.2 Technology Partners

Servers from Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and other game studios are used to operate games. Limited gameplay-related data may be shared for their technical operations.

5.3 Security and Verification Services

Limited information may be shared with identity verification and fraud prevention services. All such partner organisations are contractually bound to meet our privacy standards.

5.4 Legal Requirements

Information may be provided where necessary to comply with court orders, lawful requests from investigative agencies, or applicable laws.

The 5777 com website and app use cookies and similar technologies. Cookies are small data files stored on your device that make the site easier to use.

6.1 Essential Cookies

These cookies are required for the basic functionality of the platform — such as maintaining login sessions, storing security tokens, and remembering language preferences. Disabling them will prevent the platform from working properly.

6.2 Analytics Cookies

Analytics cookies are used to understand which pages are used most, which games are popular, and where problems exist on the platform. This information is collected in fully anonymous form.

6.3 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may cause issues with login and transactions.

To keep your information secure, 5777 com applies both technical and organisational security measures:

• SSL (Secure Socket Layer) encryption is used for all data transmissions
• Sensitive data, particularly passwords, is stored with industry-standard encryption
• Server infrastructure undergoes regular security testing
• Access to accounts is strictly controlled — only authorised staff can view the necessary information
• Unusual activity is monitored in real time
• A process is in place to notify users promptly in the event of a data security breach

Alongside technical safeguards, you also have certain responsibilities. Use a strong password, do not share your OTP with anyone, and monitor your account activity if you log in from an unfamiliar device.

5777 com believes every user should have control over their own information. To that end, you may exercise the following rights:

8.1 Right to Access

You may request to know what information is stored about you. We will provide it within a reasonable time after verification.

8.2 Right to Correction

If the information you have provided contains errors, you may request a correction. Some information can be updated directly in account settings; for other cases you will need to contact support.

8.3 Right to Opt Out of Marketing

You may opt out of promotional emails or SMS at any time. However, it is not possible to stop important messages related to account security and transactions.

8.4 Right to Close Your Account

You may permanently close your account if you wish. In that case, a portion of personal information may be retained for a set period due to legal requirements.

5777 com strictly does not provide services to anyone under the age of 21 (21+). Age verification is carried out at the time of registration. If a person conceals their age by providing false information, their account will be closed and all balances may be forfeited.

We urge parents to keep minors away from online gaming. For more detailed guidance on responsible gaming, please visit our Responsible Gaming page, where self-limit and break options are explained.

5777 com reserves the right to change or update this privacy policy as needed. The policy may be revised when new features are added to the service, legal obligations change, or security measures are improved.

A notification will be sent to your registered email or mobile before any significant change. In addition, the "Last Updated" date at the top of this page is kept current at all times. Continued use of the platform after a change will be taken as your agreement to the new policy.

If you have any questions about the policy, please contact support promptly after a change. Our FAQ section has straightforward answers to common questions.

To ask any questions, raise concerns, or request correction of information related to the privacy policy, please contact the 5777 com support team. Our support is available seven days a week, 24 hours a day, in both Bengali and English.

Contact channels:

• Live Chat: Log in to the platform and start a chat directly (available 24/7)
• Email: [email protected]

For privacy-related complaints, contacting us with a detailed description and your account information will allow us to resolve the matter more quickly.